Privacy Policy

nustargame.conm ("we," "us," or "our") respects the privacy of every individual who uses our online casino platform. This Privacy Policy describes how nustargame.conm collects, uses, stores, shares, and protects personal information provided by players and visitors in the Philippines and other permitted jurisdictions.

This Privacy Policy is incorporated into and forms part of the nustargame.conm Terms & Conditions. Defined terms used in this Privacy Policy have the same meaning as in the Terms & Conditions unless otherwise stated. By accessing or using the nustargame.conm platform, you confirm your acceptance of this Privacy Policy.

nustargame.conm is committed to handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

For the purposes of the Data Privacy Act of 2012, nustargame.conm acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means nustargame.conm determines the purposes and means of processing your personal information.

Where nustargame.conm engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with nustargame.conm's instructions and applicable law.

If you have any questions or concerns about how nustargame.conm processes your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Privacy Policy.

nustargame.conm collects personal data from you in the following ways: directly when you register an account or interact with the Platform; automatically through your use of the Platform; and from third parties such as payment processors and identity verification services. The categories of personal data we collect include:

nustargame.conm does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data beyond what is necessary for KYC purposes.

nustargame.conm uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and administer your nustargame.conm player account.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine regulatory requirements and to prevent fraud.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Game Provision: To provide access to the nustargame.conm game library, record game outcomes, and calculate winnings accurately.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through live chat and email.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and identify players who may need support.
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements , anti-money laundering (AML) obligations, and lawful requests from government authorities.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited conduct.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of nustargame.conm.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

nustargame.conm will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, nustargame.conm processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and nustargame.conm — specifically, to operate your player account, process transactions, and provide access to games and services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC requirements, AML obligations, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for nustargame.conm's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — nustargame.conm relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nustargame.conm does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals securely.
• KYC & Identity Verification Providers: Third-party identity verification services that assist nustargame.conm in verifying your identity and age in compliance with regulatory requirements.
• Game Software Providers: Licensed game developers and providers whose games are available on the nustargame.conm platform, to the extent necessary to deliver game services.
• Cloud & Infrastructure Providers: Hosting, storage, and technology service providers that support the operation of the nustargame.conm platform.
• Regulatory & Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for nustargame.conm to obtain professional advice or defend legal claims.

All third-party processors engaged by nustargame.conm are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with nustargame.conm's instructions and applicable Philippine data privacy law.

nustargame.conm uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by nustargame.conm include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled without affecting core Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized data about how players interact with the Platform, including pages visited, time spent, and error messages encountered. This data helps nustargame.conm improve Platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of nustargame.conm's marketing campaigns. These cookies are only placed with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the nustargame.conm Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

nustargame.conm implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and nustargame.conm servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to authorized nustargame.conm personnel and third-party processors on a strict need-to-know basis.
• Two-Factor Authentication: nustargame.conm supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: nustargame.conm conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Data Minimization: nustargame.conm collects only the personal data that is necessary for the stated purposes and does not retain data beyond the periods specified in Section 9.

While nustargame.conm takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in harm to affected individuals, nustargame.conm will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.

nustargame.conm retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable Philippine financial regulations.
• KYC Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years following opt-out, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, nustargame.conm will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by nustargame.conm:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data nustargame.conm holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by nustargame.conm.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nustargame.conm's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe nustargame.conm has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact nustargame.conm's Data Protection Officer using the contact details in Section 13. nustargame.conm will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

nustargame.conm is strictly an adult platform. Access to the Platform is limited to individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. nustargame.conm does not knowingly collect personal data from individuals under the age of 21.

If nustargame.conm becomes aware that personal data has been collected from an individual under the age of 21, the associated account will be immediately closed, all deposits will be refunded to the verified payment source, and the personal data of the minor will be deleted from our systems without undue delay.

If you believe that a minor has registered an account on nustargame.conm, please contact our support team immediately so that we can take appropriate action.

nustargame.conm reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The most current version of this Privacy Policy will always be available on this page, with the effective date indicated at the top of the document.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how nustargame.conm processes your personal data — we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the nustargame.conm Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nustargame.conm processes your personal data, please contact our Data Protection Officer (DPO):

Data Protection Officer
nustargame.conm
Email: [email protected]

For general support inquiries, you may also reach our customer support team via live chat on the Platform, available 24 hours a day, 7 days a week. Our support email is: [email protected]

If you are not satisfied with nustargame.conm's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.